Privacy Policy

Last Updated: October 7, 2026

At FarinaZ, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or use our website, make a purchase, communicate with us, or otherwise interact with our services (collectively referred to as the "Services").

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

INFORMATION WE COLLECT

When you use our Services, we may collect or process personal information that you provide directly to us or that is collected through your interaction with our website.

This may include:

• Contact Information: Name, email address, phone number, billing address, and shipping address.

• Order and Transaction Information: Products purchased, order history, returns, exchanges, cancellations, payment status, and other transaction details.

• Payment Information: Information necessary to process and verify payments through our authorized payment service providers.

• Account Information: Account details, preferences, and other information associated with your customer account, where applicable.

• Customer Communications: Information you provide when contacting our customer service team or communicating with us through email, social media, or other available channels.

• Device and Usage Information: Information about your browser, device, IP address, network connection, and how you interact with our website.

• Cookies and Similar Technologies: Information collected through cookies and similar technologies used to operate, analyze, and improve our website.

HOW WE COLLECT INFORMATION

We may collect personal information:

• Directly from you when you place an order, create an account, contact us, or otherwise provide information to us.

• Automatically when you visit or interact with our website, including through cookies and similar technologies.

• From service providers that help us operate our website, process payments, fulfil orders, provide analytics, prevent fraud, or deliver other business services.

• From other third parties where permitted by applicable law.

USAGE OF INFORMATION

We may use your personal information to:

• Process and fulfil your orders.

• Process and verify payments.

• Arrange shipping and delivery.

• Provide order confirmations and updates.

• Facilitate eligible returns and exchanges.

• Provide customer support and respond to inquiries.

• Create and manage customer accounts where applicable.

• Improve our products, website, services, and overall customer experience.

• Remember customer preferences and provide a more relevant shopping experience.

• Detect, investigate, and prevent fraudulent, unauthorized, illegal, or suspicious activity.

• Protect the security of our website, customers, and business.

• Send promotional emails, marketing communications, or other promotional content where applicable and permitted. Customers may opt out of promotional communications at any time.

• Conduct analytics, market research, and understand customer and website trends.

• Comply with applicable legal, regulatory, and contractual obligations.

INFORMATION SHARING

FarinaZ does not sell your personal information in exchange for money.

However, we may disclose or share personal information where reasonably necessary to operate our business and provide our Services.

This may include:

Service Providers

We may share relevant information with trusted service providers that perform services on our behalf, including:

• Shopify

• Payment processors and payment service providers

• Banks and financial institutions involved in processing transactions

• Courier, shipping, fulfilment, and logistics providers

• Website and technology service providers

• Analytics providers

• Marketing and advertising service providers

• Customer support service providers

• Fraud prevention and security providers

These parties may receive information necessary to perform the services they provide.

Legal Requirements

We may disclose personal information when required by applicable law, regulation, legal process, or a valid request from an authorized government or regulatory authority.

We may also disclose information where reasonably necessary to protect our legal rights, prevent fraud, enforce our policies, or protect the safety and security of FarinaZ, our customers, or others.

Business Transfers

If FarinaZ is involved in a merger, acquisition, restructuring, sale of business assets, change in ownership, or similar business transaction, relevant personal information may be transferred as part of that transaction, subject to applicable requirements.

RELATIONSHIP WITH SHOPIFY

The FarinaZ online store is powered by Shopify, which provides the e-commerce infrastructure that enables us to offer our products and Services online.

When you access or use our website, certain personal information may be collected and processed by Shopify to provide and improve its services and enable the operation of our online store.

Information submitted through our website may also be processed by Shopify and relevant service providers where necessary to provide website functionality, process transactions, maintain security, and support our e-commerce operations.

PAYMENT INFORMATION

Payments made through the FarinaZ website may be processed by authorized third-party payment service providers.

Payment transactions may be subject to authorization, verification, security, and fraud-prevention checks conducted by the relevant payment service provider or financial institution.

We recommend that customers do not send complete card information, passwords, or other highly sensitive financial information through email, social media messages, or other unsecured communication channels.

COOKIES

Our website may use cookies and similar technologies to operate essential website functions, remember customer preferences, understand how visitors interact with our website, improve website performance, and support relevant marketing and advertising activities.

Customers may be able to control or disable certain cookies through their browser or device settings. Disabling some cookies may affect certain website features or functionality.

THIRD-PARTY WEBSITES AND LINKS

Our website may contain links to third-party websites, social media platforms, or other online services that are not operated or controlled by FarinaZ.

If you visit a third-party website through a link on our website, its own privacy policy and terms will apply. FarinaZ is not responsible for the privacy, security, or content practices of third-party websites or platforms.

DATA SECURITY

We take reasonable administrative and technical measures to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

Customers are responsible for keeping their account credentials confidential and should avoid sharing passwords or other account access information with others.

DATA RETENTION

We may retain personal information for as long as reasonably necessary to provide our Services, fulfil orders, maintain customer accounts, comply with applicable legal or regulatory obligations, resolve disputes, prevent fraud, and enforce our agreements and policies.

The period for which information is retained may vary depending on the type of information and the purpose for which it was collected.

YOUR RIGHTS AND CHOICES

Depending on applicable law and your circumstances, you may have certain rights regarding your personal information.

These may include the ability to:

• Request access to personal information we hold about you.

• Request correction of inaccurate personal information.

• Request deletion of certain personal information where applicable.

• Update certain account or contact information.

• Opt out of promotional emails and marketing communications.

You may unsubscribe from promotional emails by using the unsubscribe option provided in the communication, where available.

Please note that even if you opt out of marketing communications, we may still send non-promotional communications relating to your orders, account, transactions, customer service requests, or other necessary service-related matters.

SECURITY AND FRAUD PREVENTION

We may use personal information to verify transactions, maintain a secure shopping experience, identify suspicious activity, and detect or prevent fraudulent, unauthorized, illegal, or malicious activity.

Orders placed through credit/debit cards or other online payment methods may be subject to verification by the relevant payment processor before being processed.

CHILDREN'S PRIVACY

Our Services are not intended for children who are not legally able to enter into transactions independently under applicable law.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us using the details below.

INTERNATIONAL PROCESSING

Some of the technology and service providers used to operate our website and process transactions may process or store information in countries other than the country in which you reside.

Where applicable, personal information may therefore be transferred or processed internationally in connection with the provision of our Services.

CHANGES TO THIS PRIVACY POLICY

FarinaZ may update this Privacy Policy from time to time to reflect changes in our business practices, Services, technology, operational requirements, or applicable legal and regulatory requirements.

When we update this Privacy Policy, we will publish the revised version on our website and update the "Last Updated" date.

We encourage customers to review this Privacy Policy periodically to remain informed about how we handle personal information.

CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

FarinaZ

Customer Service: 0330-6888899
Email: contact@farinaofficial.com
Operational Hours: Monday to Friday, 9:00 AM to 5:00 PM

Permanent Address:
Villa 534, Precinct 20A, Golf Course, near Bahria Warehouse, Bahria Town, Karachi, Pakistan