Shipping policy

Applicable shipping charges are Rupees 200.

Any applicable shipping charges will be communicated or displayed during the checkout process before the customer completes the order.

Order Tracking

Once an order has been dispatched, tracking information may be provided through the customer's registered contact details where tracking is available.

Customers may use the provided tracking information to follow the delivery status of their order.

Delivery Information

Customers are responsible for providing a complete and accurate delivery address, contact number, and other required information when placing an order.

FarinaZ will not be responsible for delays, failed deliveries, or additional delivery charges resulting from incorrect, incomplete, or outdated information provided by the customer.

If you notice an error in your delivery information, please get in touch with our Customer Service Team as soon as possible.

Delivery Attempts

Customers are requested to remain available at the provided contact number during the expected delivery period.

If a delivery cannot be completed because the customer is unavailable, unreachable, or has provided incorrect delivery information, additional delivery charges may apply if the order needs to be shipped again.

Delivery Delays

While FarinaZ aims to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including:

• Courier or logistics delays
• Public holidays
• Weather conditions
• High order volumes
• Remote delivery locations
• Operational disruptions

We appreciate your understanding in such circumstances.

Damaged, Defective or Incorrect Orders

Customers are advised to inspect their order after receiving it.

If you receive a damaged, defective, or incorrect item, please contact the FarinaZ Customer Service Team within 1–8 hours of receiving the parcel.

Customers may be required to provide their order details along with clear photographs or video evidence of the issue.

Eligible cases will be handled according to our Return & Exchange Policy.

Shipping Charges on Exchanges

Original shipping and handling charges are non-refundable.

Any additional shipping costs associated with an exchange may be payable by the customer where applicable.

Sale & Promotional Orders

Delivery times for orders placed during sales, promotional campaigns, or periods of high order volume may be longer than standard delivery times.

We appreciate your patience during these periods.

Customer Support

For shipping, delivery, or order-related inquiries, please contact:

FarinaZ Customer Service
Phone: 0330-6888899
Email: contact@farinaofficial.com
Operational Hours: Monday to Friday, 9:00 AM to 5:00 PM