Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@farinaofficial.com. Please note that returns will need to be sent to the following address: Villa 534, Precinct 20A, Golf Course, near Bahria Warehouse, Bahria Town, Karachi, Pakistan

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@farinaofficial.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@farinaofficial.com.

Refund Policy

At FarinaZ, we aim to ensure that every order is carefully processed and delivered in the expected condition. Please review our refund policy before placing your order.

No Refund Policy

FarinaZ follows a No Refund Policy. Once an order has been successfully placed and processed, payments are non-refundable.

Where applicable, eligible product-related issues will be handled through an exchange in accordance with our Return and Exchange Policy.

Defective or Incorrect Items

If you receive:

A product with a manufacturing defect

An incorrect product

An incorrect size sent by FarinaZ

Please contact our customer service team on the same day you receive your order.

Customers must provide their order details along with clear photographs or video evidence showing the issue.

Once the claim has been reviewed and approved, FarinaZ will assist with an eligible exchange subject to product availability.

Sale & Discounted Items

Products purchased during a sale, promotion, or at a discounted price are not eligible for return, exchange, or refund.

Shipping Charges

Shipping, delivery, and handling charges are non-refundable.

Any applicable taxes or charges associated with an order are also non-refundable unless otherwise required.

Order Cancellation

Orders may only be cancelled or modified within 24 hours of being placed, provided the order has not already been processed or dispatched.

Once an order has been processed or dispatched, it cannot be cancelled.

Orders Cancelled by FarinaZ

FarinaZ reserves the right to cancel an order due to:

Product or stock unavailability

Payment authorization failure

Incorrect pricing or website errors

Incomplete or unverifiable order information

Suspected fraudulent or unauthorized transactions

Circumstances that prevent us from fulfilling the order

If FarinaZ cancels an order that has already been successfully paid online, the applicable amount will be refunded or reversed through the original payment method, subject to the processing timelines of the relevant bank or payment service provider.